TERMS OF SERVICE

1. AGREEMENT TO TERMS

These Terms of Service (“Terms”) constitute a legally binding agreement between you and GarmyntPro LLC (“Company,” “we,” “us,” or “our”), concerning your access to and use of the https://www.garmyntpro.com website and the GarmyntPro software platform (collectively, the “Services”).

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by sending an email to the address associated with your account at least 14 days before changes take effect. Continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.

2. DESCRIPTION OF SERVICES

GarmyntPro is a cloud-based customer relationship management (CRM) platform designed for tailoring, alteration, and dry-cleaning businesses. The Services include, but are not limited to:

• Work order and order management
• Client records and measurement profiles
• Appointment and calendar scheduling
• Inventory tracking
• Barcode generation and scanning
• Team management and role-based access control
• Transactional email notifications

The Services are provided as a web-based software-as-a-service (SaaS) platform. We do not offer any downloadable or installable software. Access requires an internet connection and a supported web browser.

3. ACCOUNTS AND REGISTRATION

To use the Services, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years of age and legally capable of forming a binding contract to register for an account. By registering, you represent and warrant that all information you provide is truthful, accurate, and current.

You may invite additional team members (“Staff” or “Managers”) to access your account. You are solely responsible for their compliance with these Terms and for any actions they take within your account.

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for an extended period, or are determined to be fraudulent or abusive.

4. SUBSCRIPTIONS AND BILLING

Subscription Plans

GarmyntPro is offered on a subscription basis. Available plans include Starter, Professional, and Enterprise. Details of each plan, including features and pricing, are displayed on our website. We reserve the right to modify plan offerings and pricing with reasonable advance notice.

Payment

We accept payment by credit card and debit card. All payments are processed securely by Stripe. By providing your payment information, you authorize us to charge the applicable subscription fees on a recurring basis. You represent that you are authorized to use the payment method you provide.

Billing Cycle

Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. Fees are non-refundable except as expressly stated in these Terms. Your subscription will automatically renew unless you cancel prior to the renewal date.

Cancellation and Refunds

You may cancel your subscription at any time by contacting us at support@garmyntpro.com or through your account settings. Upon cancellation, your access to the Services will continue until the end of the current billing period. We do not issue prorated refunds for unused partial periods.

If you believe you have been charged in error, please contact us within 30 days of the charge at support@garmyntpro.com and we will review your request in good faith.

5. ACCEPTABLE USE

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable federal, state, local, or international law or regulation
• Transmit or upload any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Impersonate any person or entity, or falsely misrepresent your affiliation with a person or entity
• Attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services
• Introduce any viruses, Trojan horses, worms, or other malicious code into the Services
• Use any robot, spider, scraper, or other automated means to access the Services without our express written permission
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein
• Collect or harvest any personally identifiable information from the Services without authorization
• Use the Services to send unsolicited commercial communications (spam)
• Resell, sublicense, or otherwise make the Services available to third parties without our prior written consent

Violation of this section may result in immediate termination of your account and may be reported to appropriate law enforcement authorities.

6. INTELLECTUAL PROPERTY

The Services, including all content, features, and functionality (such as text, graphics, logos, icons, software, and the design, selection, and arrangement thereof), are owned by GarmyntPro LLC, its licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations.

You retain all rights to the data you upload or input into the Services (“Your Data”). By providing Your Data, you grant us a limited license to process, store, and display it solely as necessary to provide the Services to you.

7. USER-GENERATED CONTRIBUTIONS

Certain features of the Services may allow you to submit content such as business information, order notes, client records, or feedback (“Contributions”). By submitting Contributions, you represent and warrant that:

• You own or have the necessary rights to submit the Contributions
• Your Contributions do not violate the privacy rights, publicity rights, intellectual property rights, or any other rights of any person or entity
• Your Contributions are accurate, not fraudulent, and not in violation of any applicable law

We do not claim ownership of your Contributions. However, by submitting Contributions you grant us the right to use them as necessary to operate and improve the Services.

8. REVIEWS AND TESTIMONIALS

We may invite you to submit reviews or testimonials about the Services. Any review or testimonial you submit must be based on your genuine firsthand experience. You agree not to submit false, misleading, or defamatory reviews, or reviews that violate any third party’s rights.

We reserve the right to accept, reject, or remove reviews at our sole discretion. We do not endorse any opinions expressed in reviews and take no responsibility for their content.

9. COPYRIGHT INFRINGEMENT (DMCA)

We respect the intellectual property rights of others. If you believe that any content on the Services infringes your copyright, please notify our designated Copyright Agent with a written notice containing:

• A physical or electronic signature of the person authorized to act on behalf of the copyright owner
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on the Services
• Your contact information (mailing address, telephone number, and email address)
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on their behalf

Upon receipt of a valid notice, we will take appropriate action, which may include removal of the allegedly infringing content and termination of repeat infringers’ access to the Services.

10. PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

11. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.

12. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GARMYNTPRO LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO GARMYNTPRO LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless GarmyntPro LLC, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your use of the Services, or your infringement of any intellectual property or other rights of any person or entity.

14. DISPUTE RESOLUTION

Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at support@garmyntpro.com and attempt to resolve the matter informally. We will make a good-faith effort to resolve any concern within a reasonable time.

Mediation

If informal resolution fails, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator. The parties shall participate in mediation in good faith for a period of at least 30 days before pursuing any further remedy. Mediation costs shall be shared equally unless otherwise agreed in writing.

Binding Arbitration

If mediation does not resolve the dispute, the parties agree that the dispute shall be resolved by binding arbitration administered by a recognized arbitration body under its then-current rules. The arbitration shall take place in Whitfield County, Georgia, unless the parties agree otherwise. The arbitrator’s decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

Class Action Waiver

YOU AND GARMYNTPRO LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Exceptions

Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

15. GOVERNING LAW

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Whitfield County, Georgia.

16. TERMINATION

We may suspend or terminate your access to the Services at any time, with or without cause or notice, if we determine in our sole discretion that you have violated these Terms, engaged in fraudulent or illegal activity, or that termination is necessary to protect the Services or other users.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. CHANGES TO THESE TERMS

We reserve the right to revise and update these Terms at any time at our sole discretion. When we make material changes, we will notify you by sending an email to the address associated with your account at least 14 days before the changes take effect. Non-material changes may take effect immediately upon posting.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Services.

18. CONTACT US

If you have any questions, concerns, or complaints about these Terms or the Services, please contact us: